WOW Your Customers, INSPIRE Your Team CREATE a Culture of Service Excellence.
Today “good old” customer service is just not good enough. Times have changed, people have changed. Customers will choose not to engage the services of unfriendly, inflexible, dreadful customer service companies.
Angry customers complain about everything from rude and unhelpful staff to phone calls not getting returned. Even worse they tell their friends about their bad customer service experience and this bad news travels faster and wider than ever before.
- Do you listen to your customers and really hear what they are saying?
- Do you know what your customers really need?
- Do you know how to handle complaints?
- Do you know how to handle complaints?
If you are a leader in business, manager or small to medium business owner this book is for you. In WOW INSPIRE CREATE, Annette looks at service from the OUTSIDE IN. She shares her knowledge and gives you the skills and strategies you need to begin to change your business from the INSIDE OUT.
˃˃˃How hard are you currently making it for customers to do business with you?
˃˃˃How much money is walking out of your door every day?
It can be challenging to make changes when you don’t know where to start. Annette will help you de clutter your mind from confusion, give you strategies and ideas you can implement in your business and make creating a culture of service excellence easy.
˃˃˃ This book is also easy to understand.
So many books are full of complex business jargon; ones that you need a business degree to interpret. This book is far from that. Included in the book are inspiring quotes and graphics.
WOW - INSPIRE - CREATE
- WOW your customers by improving their experience and exceeding their expectations
- INSPIRE your team by being the best leader you can
- CREATE a culture of service excellence
- Stay ahead of your competition
- Modify your business strategies and make changes from the INSIDE OUT
About the Author
I am Annette Gomez a Creator of Service Excellence
Good old fashioned customer service is no longer good enough. I will empower you with the knowledge and skills to create a culture of service excellence.
My "light bulb" moments will leave you feeling inspired. My insider secrets will give you an edge over your competition.
Author of "WOW INSPIRE CREATE Wow Your Customers Inspire your Team Create a Culture of Service Excellence."
As a creator of service excellence Annette works with you to:
- WOW your customers by improving their experience and exceeding their expectations
- INSPIRE your team by being the best leader you can
- CREATE a culture of service excellence
- Stay ahead of your competition
- Modify your business strategies and make changes from the INSIDE OUT
Based in Melbourne, Victoria, she is passionate, dynamic, versatile and results driven customer service professional with extensive experience consulting and coaching business owners worldwide.
A Top performer with 25+ years delivering customer service, sales development, business marketing and administrative/ HR support solutions through relationship/ team building, sales planning/ forecasting, marketing management, human resource management
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Website | Amazon
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